NPSA

Representing Australia’s Pharmaceutical Wholesalers

Sign up to news here
  • Twitter
  • YouTube
Representing Australia’s Pharmaceutical Wholesalers
  • Home
  • About
    • The Industry
    • The NPSA
    • NPSA Members
    • NPSA Board of Directors
  • The CSO
    • What is the CSO?
    • CSO Service Standards
    • CSO stories
  • News
    • 2022
    • 2021
    • 2020
    • 2019
    • 2018
    • 2017
    • 2016
    • 2015
    • 2014
    • 2013
  • Gallery
  • Publications
  • Contact Us

CSO Service Standards

chemplus-11The CSO Service Standards and CSO Compliance Requirements define the minimum services, standards and operating arrangements. The Standards include a requirement to stock the full range of available PBS items (as defined under the CSO) and to deliver them to any pharmacy in Australia (except a few very remote locations) generally within 24 hours of regular order cut-off time.

As part of the Service Standards, CSO Distributors must:

  • Supply any community pharmacy within their national or state based CSO jurisdiction.
  • Supply any brand of any PBS Medicine (as defined under the CSO) on request.
  • Maintain specified stocks of PBS Medicines.
  • Supply PBS Medicines at or below the approved price to pharmacist.
  • Supply PBS Medicines generally within 24 hours.
  • Make available a daily delivery service to community pharmacies within their CSO jurisdiction as part of standard service delivery infrastructure.
  • Supply rural and remote pharmacies.
  • Supply low volume PBS Medicines.

The CSO arrangements are overseen by an independent Administration Agency, the CSO Administration Agency.

Sign up to news here

APP Presentation

State of the Industry Symposium: A Perspective from CSO Wholesalers

Watch us on YouTube

High Pressure, High Stakes - behind the scenes of Australia's medicine supply chain

Copyright © 2023 · National Pharmaceutical Services Association · Terms & Conditions